Refund policy
Return & Refund Policy
We want you to love your purchase.
If you received a gift bought from our online store, you can return it using the packing slip or return label provided, and you will receive a store credit (gift card) for the value of your return.
In accordance with EU legislation, you have the right to withdraw from your order within 14 days of receiving the product, without needing to provide a reason.
To exercise this right, please contact us at: 📧 soluneagifts@gmail.com 📍 Markt 29 Roermond 6041 EM Netherlands
Return Conditions
The product must be returned within 14 days of notifying us of your withdrawal
The product must be in its original condition, unused and in its original packaging
Personalized or hygienic products (if the seal has been broken) are excluded from the right of return
Return Costs
The cost of returning the product is borne by the customer.
Refund
Refunds will be processed within 14 days of receiving the returned product, using the same payment method used at the time of purchase.
Damaged or Incorrect Products
If you received a damaged or incorrect product, please contact us within 48 hours of delivery at soluneagifts@gmail.com a photo of the product.
Contact
Solunea Gifts
Markt 29 6041 EM
0683693872